How We Document Your Claim

When water, mold or fire hits your home, the first company you call matters. At DRYOUTpro PLUS, our client is you, the property owner, not your insurance company. Since 1994, we’ve helped families across the Treasure Coast through some of the hardest days of their lives, and we’ve seen just about every kind of claim along the way. We put that experience to work for you.

What We Document On Every Job

Good documentation is the backbone of a strong claim. On every job, we give you:

• Photos, video and Matterport 3D scans of the damage before, during and after our work
• Daily moisture readings that show exactly where the water went, and when it’s gone
• Drying logs for every piece of equipment we set
• Detailed, itemized estimates and reports in the format adjusters expect
  
  

We take pride in getting it right. Accurate records protect you, and they’re a big part of the reputation we’ve built over three decades.

Working With Your Adjuster

If you’d like us to talk with your adjuster, we’re glad to. We’ll share our photos, moisture logs, scans and reports, and answer questions about the work we did. Some carriers prefer to deal only with the policyholder. When that happens, we make sure you have everything you need. Either way, we’re in your corner from the first call to the final report.

Why We Don’t Do The Rebuild Ourselves

We’re mitigation specialists: we stop the damage, dry your home, clean it up and protect your belongings. When it’s time to put things back together, we connect you with restoration contractors we trust, partners we’ve worked alongside for years (some for nearly two decades), from general contractors to plumbers, electricians and A/C pros. We coordinate the handoff so your project stays simple and seamless.

That separation is on purpose. Our only job is to save as much of your home as we can. We remove only what has to go, and our moisture readings show why. No one on our side has a reason to tear out more than necessary.

Know Your Rights As A Homeowner

Most homeowners never read their policy until they need it. You choose who works on your home. Some policies offer discounts for using a “preferred” or managed-repair vendor, and that can come with limits, so check your policy and ask your agent if you’re not sure. Florida also has a Homeowner Claims Bill of Rights that explains what to expect from your insurer and when. And if something about your claim doesn’t make sense, call us. We’ll explain what we know and point you to the right resources.

Our Role, And Your Payment Options

We’re your restoration company, not your adjuster. We don’t interpret your policy or negotiate your settlement. We give you accurate, thorough documentation, and your insurance company makes the coverage decision.

Your agreement is with us, and we’ll walk you through it before we start. Insurance doesn’t always cover everything, and deductibles add up, so we offer flexible financing. Pay your invoice over time with Wisetack, or explore larger loans and home-equity options with Enhancify. Questions? Call us 24/7 at 772-288-4222 or contact us online.